NHS Services

The enhanced patient observation scheme has been developed in conjunction with the risk co-ordinator and clinical staff at Derriford Hospital in Plymouth. Our bedwatch officers team work with the hospital’s violent patient scheme and the mental health liaison team to ensure staff, patients and visitors are safe and protected within the hospital.

Every patient is continually risk assessed to determine the most appropriate level of supervision for their needs.

We currently deliver various services at two NHS hospitals, 5 PCUs and a private international patient transfer facility.

Our commitment to training and our focus on problematic patients have been welcomed throughout the healthcare industry.


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Crown Security Solutions fully appreciate that the NHS and healthcare sectors face challenging issues and we provide services to allow NHS staff to perform their duties in a safer environment, considerably reducing the fear of assault or abuse.

Our pioneering management programs, currently implemented across multiple NHS sites and trusts, have facilitated an overall reduction in staff assaults and verbal abuse, and an improvement in patient care through the enhanced patient observations program.  

Our full, transparent and open disclosure system is facilitated by our security management platform, which is now considered to be one of the best in the world. In fact it is such a useful tool, real-time reporting is helping NHS department management improve patient care, monitor safeguarding and produce audit-supporting information to NHS managers and front-line staff.

Our services to the NHS are continually evolving through our in-house training team whose focus is to provide full training in conflict management, safeguarding, specialist subjects and bespoke physical intervention courses designed for clinical environments and approved by the NHS.

Bedwatch officers

Trained to manage vulnerable patients

Our Bedwatch officers are non-threatening, highly trained security officers with excellent verbal and non-verbal communication skills. They are all SIA licensed, have full training in conflict management and safeguarding, and have undertaken a bespoke physical intervention course.

All services provided will adhere to healthcare guidelines and are in line with current NHS regulations and recommendations.



"Crown are professional organised and live up to KPI's. I would recommend Crown to any business."

Darren Brookes

"Brilliant organisation. Their Training Department is second to none. Highly recommend to all."

Dave Matthews

"Just completed door supervisor training which was really good and very enjoyable. Dave (Mike) is a great instructor and totally hilarious. He did not pay me to say that."

Lou Fox

"I would like to say how the services to Nottingham Science Park have improved since being taken over by Crown Security Services. The attention to detail has improved on the reporting and in particular the communication that I receive from the management has greatly improved and therefore the whole process runs much smoothly and professionally. I would be happy to recommend the services."

Dominique Woods

"Since taking over the security contract at Leicester Football, Crown Security have overseen a marked improvement in performance of not only the on-site officers, but also the background operational support that goes hand-in-hand with daily duties. It is clear that their experience in the wider security field is extensive, and has proven to be valuable resource to Leicester Football with routine security issues. I would have no hesitation in recommending their services to potential prospects."


"Crown provide a myriad of security solutions to clients such as Leicester Football Club (Leicester Tigers), Nottingham Forest Football Club, Nottinghamshire County Cricket Club (Trent Bridge), National Water Sports Centre in Nottingham, Central College and much more. They provide these security solutions in a proactive and professional manner. Their staff are well trained and are put on a continuous personal development programme to make sure their skills and knowledge are always at the cutting edge in the industry."

Kondwani Chalira

"Crown Security are one of the most reliable, trustworthy and professional companies I have ever dealt with. They provide us with key holding services and we have never had any problems with them. Very efficient service."

Mr D. Sanderson, Grantham

"Thank you for providing such a professional and reliable service. Your security team are fantastic and did exactly what we needed them to. Very fast, friendly and discreet."

Mr E. Jennings, Newark, East Midlands

"We have used Crown Security for security services and have found the service to be excellent. They were competitive and acted professionally on the commission. I would have no hesitation in recommending them."

Mrs C. Sanders, Nottingham

"We have been very impressed with their mobile response and patrols service. It is incredibly fast and prompt and whenever we’ve had a problem, they been round to our site straight away. I cannot fault them at all."

Mr L. Adams, Derby

"We recently hired Crown Security to come and carry out regular mobile patrols of our offices. The guys who come are very friendly and smartly dressed and have made such a difference already. Now we’ve found them, we won’t be looking anywhere else for security coverage."

Mr R. Francis, Leicester

"Crown Security recently carried out some mobile patrols for us. They were very polite and gave us some great advice. Would definitely use them again."

Mr N. Walker, Lincoln

I have found their systems to be very robust, providing me with daily reports of all site inspections carried out. Our staff often express their gratitude when the Crown team have gone above and beyond.

Mike O’Flaherty - Onward Homes